Cancellation and Refund Policy
Travel Insurance Cancellation and Refund Policy
Terms and Conditions
Effective date: 01/08/2022
Travel insurance covers medical expenses/ hospital treatment for unforeseen accidents or unforeseen incidents in Iran. The travel insurance will not cover the expenses of any pre-existing medical conditions that are treated during your trip to Iran. Please click on this link for more information on the travel insurance policy’s terms and conditions including your benefits , scope and exclusions.
Your travel insurance is only valid for three months from the date of issuance as shown on your certificate. If you wish to enjoy the coverage of your travel insurance, you must make your first entry to Iran within three months from the date your travel insurance was issued.
3.1 CANCELLATION WITHIN 14 DAYS FROM THE DATE OF THE TRAVEL CERTIFICATE ISSUED
Cancellation Fee: $15
If you decide that you do not want your policy, you may cancel it within 14 days after you are issued your Certificate of Insurance. You are required to pay $ 15 cancellation fee and we will refund the remaining payment.
You’re eligible for the refund if:
- You have not submitted your visa application at Evisa.mfa.ir, and
- You have not started your journey, and
- You have not submitted your Certificate of Insurance with your visa application, and
- You do not want to make a claim under your policy, and
- You do not want to exercise any other right under your policy.
In order to cancel your travel insurance, you must inform us of your decision by means of a clear statement such as:
“This is to advise that I have not applied for my visa application at Evisa website and I have not submitted my Travel Insurance under policy number ( … as shown on your certificate...) for my visa application. I can confirm that I have not started my journey and I don’t want to make a claim under this policy and I do not wish to exercise any other rights under the policy.”
You can inform us of your decision by emailing your statement to:
We will reimburse you no later than 14 days from the day on which we receive your notification of cancellation. We may use the same means of payment as you used for the order. We will not refund payment processing fees for such reimbursement.
3.2 CANCELLATION OUTSIDE 14 DAYS FROM THE DATE OF THE TRAVEL CERTIFICATE ISSUED
Cancellations made 14 days or more from the date shown on your Certificate of Insurance will receive no refund.
You can cancel your travel certificate outside 14 days from the date of the travel insurance issued if:
- You have not submitted your visa application at Evisa.mfa.ir, and
- You have not started your journey, and
- You have not submitted your Certificate of Insurance with your visa application, and
- You do not want to make a claim under your policy, and
- You do not want to exercise any other right under your policy.
In order to cancel your travel insurance, you must inform us of your decision by means of a clear statement such as:
“This is to advise that I have not applied for my visa application at Evisa website and I have not submitted my Travel Insurance under policy number ( … as shown on your certificate...) for my visa application. I can confirm that I have not started my journey and I don’t want to make a claim under this policy and I do not wish to exercise any other rights under the policy.”
You can inform us of your decision by emailing your statement to::
If you have a current travel insurance and wish to extend the coverage and add extra days , you are required to pay $ 15 extension fee in addition to new travel insurance premium.
If you have a current travel insurance and you have applied for a new visa, as a result you wish to link your current travel insurance to your new visa application ID , you are required to pay $ 15 extension fee in addition to new travel insurance premium.
Please note that in order for a new travel insurance policy to be provided, your existing travel insurance must be cancelled and we will then refund the balance to the same bank card that was used to make the initial payment.
5) AGENCY WAIVER
Persian Citizen Services is not the source or supplier of the requested travel insurance services; it acts solely as an agent for the actual supplier services provided.
Bimeh Iran whose name appears in the certificate supplied by Persian Citizen Services is the insurance company actually responsible for providing the travel insurance services purchased.
The traveller agrees to and requests the use of Bimeh Iran's travel insurance services and consents not to hold Persian Citizen Services liable if Bimeh Iran: 1) fail to provide the purchased travel insurance services; 2) fail to comply with any applicable law; or 3) engage in any negligent act or omission that causes injury, damage, delay, or inconvenience to the traveller.
Persian Citizen Services is not responsible for, and will not be held liable for, any injury, damage, or loss caused by circumstances, actions, or omissions beyond its reasonable control.