Travel Insurance Cancellation and Refund Policy

1) Validity of your Travel Insurance

Your travel insurance is only valid for three months from the date of issuance as shown on your certificate.

If you wish to enjoy the coverage of your travel insurance, you must make your first entry to Iran within three months from the date your travel insurance was issued.

2) REQUEST OF CANCELLATION

2.1 CANCELLATION WITHIN 14 DAYS FROM THE DATE OF THE TRAVEL CERTIFICATE ISSUED

Cancellation Fee: $15

If you decide that you do not want your policy, you may cancel it within 14 days after you are issued your Certificate of Insurance. You are required to pay $ 15 cancellation fee and we will refund the remaining payment.

You’re eligible for the refund if:

• You have not submitted your visa application at Evisa.mfa.ir, and
• You have not submitted your Certificate of Insurance with your visa application, and
• You have not started your journey, and
• You do not want to make a claim under your policy, and
• You do not want to exercise any other right under your policy.

In order to cancel your travel insurance, you must inform us of your decision by means of a clear statement such as:

“This is to advise that I have not applied for my visa application at Evisa website and have not submitted my Travel Insurance under policy number ( … as shown on your certificate...) for my visa application. I can confirm that I have not started my journey and I don’t want to make a claim under this policy and I do not wish to exercise any other rights under the policy.”

You can inform us of your decision by emailing your statement to: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will reimburse you no later than 14 days from the day on which we receive your notification of cancellation. We may use the same means of payment as you used for the order. We will not refund payment processing fees for such reimbursement.

2.2 CANCELLATION OUTSIDE 14 DAYS FROM THE DATE OF THE TRAVEL CERTIFICATE ISSUED

Cancellations made 14 days or more from the date shown on your certificate of insurance will receive no refund.

You can cancel your travel certficate outside 14 days from the date of the travel inusurance issued if:

• You have not submitted your visa application at Evisa.mfa.ir, and
• You have not submitted your Certificate of Insurance with your visa application, and
• You have not started your journey, and
• You do not want to make a claim under your policy, and
• You do not want to exercise any other right under your policy.

In order to cancel your travel insurance, you must inform us of your decision by means of a clear statement such as:

“This is to advise that I have not applied for my visa application at Evisa website and have not submitted my Travel Insurance under policy number ( … as shown on your certificate...) for my visa application. I can confirm that I have not started my journey and I don’t want to make a claim under this policy and I do not wish to exercise any other rights under the policy.”

You can inform us of your decision by emailing your statement to: This email address is being protected from spambots. You need JavaScript enabled to view it.

3) Extending your Current Travel Insurance

If you have a current travel insurance and wish to extend the coverage and add extra days , you are required to pay $ 20 extension fee in addition to new travel insurance premium

Please note that in order for a new travel insurance policy to be provided, your current travel insurance must be cancelled.